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Contact the office
In the app
Message the office from any report or job. The office is notified straight away, and the conversation stays with the job.
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Common questions
I do not have a sign-in
Accounts are set up by Brooke for its clients and staff. Ask the Brooke office for access and you will get an email to set your password.
I forgot my password
On the app's sign-in screen, type your email address and tap Forgotten your password?. A link to set a new password is sent to that address.
How do I report a fault?
Tap Report a fault, choose the site, say what is wrong, and add up to three photographs. You get a reference straight away, and a notification at every step until the work is done.
Something is down right now
Report the fault in the app and tick Urgent. Urgent reports go to the top of the office queue and the office is notified straight away.
I am not getting notifications
Check that notifications are allowed for the Brooke app in your phone's settings, then sign out of the app and back in.
I am a technician and have no signal
The app works without signal. Everything you enter is saved on your phone and sent when you are back in coverage. The line under the date on Today shows whether everything has been sent.
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